⏰ Return Window & Eligibility

30-Day Money-Back Guarantee

All iONTEK Geo-Spatial Solutions products and services come with a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you can request a full refund within 30 calendar days from the date of purchase.

Eligible Products & Services

📝 How to Request a Return or Refund

Requesting a return or refund is simple and straightforward. Follow these steps to initiate your request:

💰 Refund Processing & Timeline

Refund Methods

All refunds are processed back to the original payment method used for the purchase. We do not offer refunds via alternative payment methods or cash.

What’s Included in Your Refund

• ✅ Full purchase price of the package or service
• ✅ All applicable taxes paid at time of purchase
• ✅ Setup fees (if paid separately)
• ❌ Payment processing fees (PayPal/Stripe fees are non-refundable per their policies)

Partial Refunds

For Enterprise Custom Consulting Services, refunds are calculated on a prorated basis:

• Work Completed: 0-25% → 100% refund
• Work Completed: 26-50% → 75% refund
• Work Completed: 51-75% → 50% refund
• Work Completed: 76-100% → 25% refund

🚫 Cancellation Policy

Subscription Services

If you have a monthly or annual subscription (Professional or Enterprise packages with recurring billing):

How to Cancel Your Subscription

Alternative: Email iontek@ymail.com with “CANCEL SUBSCRIPTION” in the subject line, and include your account email address.

Pre-Delivery Cancellations

For custom projects or consulting services that haven’t started yet:

• Before Work Begins: 100% full refund, no questions asked
• After Kick-off Meeting: Refund minus $99 consultation fee
• After Deliverables Started: Prorated refund based on work completed

🔄 Exchanges & Upgrades

Package Upgrades

Want to upgrade from Starter to Professional, or Professional to Enterprise? We make it easy:

• ✅ Anytime Upgrade: Upgrade your package at any time
• ✅ Credit Applied: Your previous payment is credited toward the new package
• ✅ Pay the Difference: Only pay the price difference between packages
• ✅ No Downtime: Your service continues uninterrupted during upgrade

Package Downgrades

If you need to downgrade your package:

• Effective Next Billing Cycle: Downgrade takes effect at the end of current billing period
• No Immediate Refunds: We don’t refund the difference for downgrades mid-cycle
• Feature Access: Premium features remain available until downgrade date

Service Exchanges

Want to switch to a different service or focus area? Contact us to discuss:

• Switching from environmental monitoring to urban planning focus
• Changing geographic area of interest
• Adjusting satellite data sources or analytics focus

We’ll work with you to customize your service without additional charges if requested within 30 days of purchase.

❌ Non-Returnable Items & Exceptions

While we offer generous return policies, certain items and circumstances are not eligible for refunds:

Non-Refundable Items:

• Physical Products Opened or Used: Physical data storage devices (USB drives, hard drives) that have been opened, used, or show signs of wear cannot be returned for hygiene and security reasons.
• Custom API Development: Custom API integrations or bespoke software development after delivery and acceptance by the client.
• Third-Party Licenses: Any third-party software licenses or satellite data access fees paid on your behalf (we’ll inform you of these separately).
• Completed Projects: Projects that have been completed, delivered, and accepted by the client with signed-off deliverables.

Exceptions to 30-Day Policy:

Force Majeure & Service Interruptions

In cases of service interruptions beyond our control (satellite failures, natural disasters, government actions), we will:

• Extend your service period equal to the downtime
• Offer credit toward future services
• Provide prorated refunds if interruption exceeds 7 consecutive days

📦 Shipping & Physical Returns

Physical Product Returns

If you need to return physical products (USB drives, hard drives, printed reports):

Return Shipping Address

Condition of Returned Items

For physical products to be eligible for return:

• ✅ Must be in original, unopened packaging
• ✅ Must include all original accessories and documentation
• ✅ Must have security seals intact (if applicable)
• ✅ Must not show signs of use, damage, or tampering

Inspection Process

Upon receiving your returned item, we will:

1. Inspect the item within 2-3 business days
2. Verify condition matches our return policy requirements
3. Send you an email notification of approval or denial
4. Process your refund within 5 business days if approved

⚖️ Dispute Resolution

Our Commitment to Fair Resolution

We’re committed to resolving any disputes fairly and quickly. If you’re not satisfied with a refund decision or have concerns about our service:

🔒 Data Retention After Refund

What Happens to Your Data

After a refund is processed, here’s what happens to your account and data:

Data Export Before Cancellation

Before canceling or requesting a refund, we recommend exporting your data:

• Dashboard Data: Export via Settings → Data Export → Download All Data
• Reports: Download as PDF or Excel from the Reports section
• Satellite Imagery: Download GeoTIFF files from the Data Library
• Analytics: Export CSV files of all metrics and trends

📢 Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

How We Notify You of Changes

• Email Notification: Active customers will receive email notification 30 days before changes take effect
• Website Update: Updated policy posted on website with new “Last Updated” date
• Dashboard Notification: In-app notification for logged-in users

Your Rights

If we make material changes that negatively affect your rights:

• You’ll have 30 days to cancel under the old policy terms
• Existing contracts/purchases remain under original policy terms
• Only new purchases after effective date subject to new policy

⚖️ Legal Information

Governing Law

This Return Policy is governed by the laws of the Republic of the Philippines. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Marikina City, Metro Manila, Philippines.

Consumer Rights

This policy complies with:

• Philippine Consumer Act of 1991 (Republic Act No. 7394)
• E-Commerce Act of 2000 (Republic Act No. 8792)
• Data Privacy Act of 2012 (Republic Act No. 10173)
• Google Merchant Center Return Policy Requirements
• PayPal Seller Protection Program Guidelines

Severability

If any provision of this Return Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this policy will otherwise remain in full force and effect.

Business Information